email COMMUNICATIONS, OVERVIEW
Katey Charles Communications adheres strictly to a permission-based email policy. Our company will not send you unsolicited commercial offers or advertisements. We will not sell, rent or loan our contact lists or our customer's contact lists (including customer data) to any outside firms nor will we use customer contact lists for our own marketing purposes.
Option to Unsubscribe
All emails that you have requested will have an option to unsubscribe. These automated unsubscribe requests are fulfilled within minutes, and no further communications will be sent to users who have stated that they do not wish to receive the specified information. Other unsubscribe requests (received via email or on the phone, for example) will be fulfilled within 10 business days.
INFORMATION COLLECTION & USE
email List Sign Up Form
Visitors of this site are invited to voluntarily sign up for email updates about our company, its products and services, special promotions and/or company newsletters. Those who sign up are required to provide only an email address, first name, last name and zip code. This information is used to send electronic communications to the participant. If a visitor opts to provide additional contact information, such as street address, city, state, and phone numbers, this information may be used to communicate via phone and/or print as well. Information collected on this form will never be shared or sold outside Katey Charles Communications without prior authorization from you. You may opt out of this list or update your preferences at any time by clicking on the “Unsubscribe” or “Update Preferences” links at the bottom of each email campaign you receive from our company.
Request a Demo Sign Up Form
Visitors to our site are invited to request a software demonstration via an online form. On that form, we collect basic contact information so that we may contact you to schedule a demonstration. We also collect preliminary information to help us assess your email marketing needs. Providing information on this form does not automatically add you to our company e-news list. This must be done separately, using the email List Sign Up Form. Information collected on this form will never be shared or sold outside Katey Charles Communications without prior authorization from you.
Surveys or Contests
From time to time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you in order to notify contest winners and award prizes. If this information is to be used to include participants in company e-news, you will be notified of this intended purpose upon contest sign up.
We may use a third-party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We may provide a referral service on our site. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site and/or sign up for our email list. We store this information in our email database for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
While IP addresses (address of a computer) are logged to track a user's session, the user's identity is anonymous. Tracking IP addresses gives Katey Charles Communications information about which parts of our site are used most often and what information is viewed. IP addresses are not linked to anything that can personally identify a visitor. Thus, session details are tracked, but the user is anonymous.
We track statistics on our email campaigns to gauge the effectiveness of our email communications. For example, we track how many people open each email campaign we send and how many people click on each link within that campaign. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes, and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
If you are a customer of Katey Charles Communications, your personal information is used to create your personal online access to products on the site and to contact you in the course of using the products. Financial information that is collected is used to verify identity, and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Katey Charles Communications may be used to tailor the website or any requested email communications, and to display information that is more relevant to you.
Information Use by Third Parties
It is the policy of Katey Charles Communications to never provide your personal information to third parties without your express permission or only in instances where such disclosure is necessary to process payment transactions or provide services that you have requested. We do not release personal information about you as an individual. There is one exception to this policy: if Katey Charles Communications is compelled to do so by an appropriately empowered governmental authority. Katey Charles Communications will not share with third parties any more information than is necessary to perform the transaction you have requested.
Contact Lists, Campaign Content and Campaign Reports
Katey Charles Communications engages third-party email marketing database management/list hosting services on behalf of its customers. Customers are advised of the name of the selected services prior to signing an agreement with our company. These partners are obliged to ensure that all contact lists, email content and reports remain private and confidential. Any use of these email marketing systems must be in compliance with our Acceptable Use Policy to protect against inappropriate use (illegal, abusive, obscene, threatening, etc.).
Katey Charles Communications will not sell, rent, loan or allow external access to a customer's contact lists, and we will not engage with email marketing service companies who do so. Katey Charles Communications will not themselves use customers' contact lists for any purpose, and we will not engage with email marketing service companies who do so.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
LINKS TO OTHER SITES
This website contains links to other sites that are not owned or controlled by Katey Charles Communications. Please be aware that we, Katey Charles Communications, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Maintaining the privacy of your information is of paramount importance to us, as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us at email@example.com or Katey Charles Communications, 357 Marshall Avenue, Suite 102, St. Louis, MO 63119.